Every here and again, I get an unhealthy craving for McDonald's. Today was such a day, so I meandered over there at lunch time for some deep-fried nastiness. Standing in line, I heard the conversation between two guys behind me. Character Description: Clean-cut white guys, dockers pants, polo shirts tucked in (that telltale "It's Casual Friday in Our Office" look). #1: Boy, the line's long. Honestly. How can these people listen to themselves?
#2: Yeah. Doesn't seem to be a very efficient system they've got going here.
#1: You're right. I used to think about that all the time when I was a kid. Why does the same person who takes the order have to scoop the fries and get the drinks?
#2: It doesn't make a lot of sense from an efficiency analysis standpoint. This sort of co-op system would make perfect sense in an after-hours capacity when volume's low, but during lunch?
#1: Exactly. They should opt for a more assembly-line style of customer service, particularly with this level of volume.
#2: Certainly. I think I'm going to try the bratwurst.
#1: Me too. So how's Janet liking the new minivan?
posted by Kate at 3:02 PM link/comments
